Mix and Match
Refund policy
Return & Exchange Policy
Last Updated: September 24, 2026
At Mukta Banerjee, every apparel item is custom-tailored and made to order specifically for each customer. Due to the personalized and made-to-order nature of our products, we do not offer standard returns, exchanges, replacements, or cancellations after an order has been placed.
However, if you receive a product that is damaged, defective, or incorrect, please contact us immediately. We are committed to reviewing genuine issues and providing an appropriate resolution.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, you must contact us within 24 hours of delivery.
Unboxing Video Requirement
A continuous video recording of the unboxing is mandatory for any damage, defect, or incorrect-product claim.
The video must:
-
Clearly show the unopened parcel before it is opened.
-
Show the parcel being opened from the beginning.
-
Clearly show the product and the issue.
-
Be unedited and continuous.
Claims submitted without valid unboxing video proof may not be accepted.
How to Request a Replacement
If you believe you have received a damaged, defective, or incorrect product:
-
Record and retain the complete unboxing video.
-
Contact us via WhatsApp within 24 hours of delivery.
-
Provide your order number, full name, delivery address, and unboxing video.
-
Clearly explain the issue with the product.
-
Our team will review your request and respond within 2–4 business days with the next steps.
If the issue is verified and approved, we will communicate the applicable resolution, which may include a replacement or another appropriate resolution at our discretion.
Refund Policy
Due to the made-to-order and customized nature of our apparel, we do not offer refunds once an order has been placed or payment has been completed.
Refunds will not be provided for:
-
Change of mind
-
Incorrect size selected by the customer
-
Colour preference changes
-
Delayed delivery caused by the courier
-
Failure to provide required measurements or information
-
Failure to follow our return or replacement requirements
If you receive a verified defective, damaged, or incorrect product, please contact us within the stated timeframe so that we can review the issue.
Cancellation Policy
Orders are custom-made for each customer. Therefore, order cancellations are not accepted once an order has been placed and payment has been completed.
Return & Replacement Policy
We do not accept standard returns or exchanges for made-to-order garments.
Replacement requests are considered only for verified cases involving a damaged, defective, or incorrect product and are subject to review and approval by our team.
Important Information
-
Please inspect your parcel as soon as it is delivered.
-
Keep the original packaging until you have confirmed that the product is received in good condition.
-
An unboxing video is mandatory for damage, defect, or incorrect-product claims.
-
Claims without the required video proof may be rejected.
-
Products that have been worn, washed, altered, damaged after delivery, or otherwise modified by the customer may not qualify for a replacement.
-
Any approved resolution is subject to verification by our team.
Contact Us
For any concerns regarding your order, please contact us via WhatsApp with your order details.
Mukta Banerjee
Website: www.muktabanerjee.com
We recommend reviewing this policy before placing your order, as placing an order indicates acceptance of these terms.
